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Privacy Policy

At Muslim Social Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data. By using our website, you agree to the terms of this policy.

1. Information We Collect

We may collect various types of information, including but not limited to:

  • Personal Information: This may include your name, email address, phone number, and other contact details when you voluntarily provide them for purposes such as subscribing to our newsletter or making a donation.


  • Usage Data: We collect information about your interactions with our website, such as the pagesyou visit, your IP address, browser type, and referring pages.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide you with our services, including responding to your inquiries and requests.

  • To improve our website and customize content based on your preferences.

  • To send you updates, newsletters, and information about our programs and events, if you've opted in to receive them.

  • To analyze website usage and improve our services.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners. Funders and service providers who assist us in operating our website and delivering our services. These parties are also committed to protecting your privacy.

4. Your Choices

You have the right to:

  • Access your personal information and request corrections or updates.

  • Opt out of receiving marketing communications from us.

5. Security Measures

We implement appropriate security measures to protect your personal information from unauthorized
access, disclosure, alteration, or destruction.

6. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Any
changes will be posted on this page, and the date of the last update will be modified accordingly.

7. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at:

Complaints Policy

Approved by the Board of Directors, June 6, 2024 

Complaints received, whether from a client, employee, or a volunteer shall be dealt with in a fair, impartial and respectful manner and resolved within a reasonable time frame. 

If, in the opinion of an employee/volunteer, s/he has been treated unfairly and/or has been discriminated against or harassed in any manner, in contravention of the MSS policies and code of conduct, s/he can submit a written complaint to the Founding Director. 

If the matter is not resolved by the Founding Director within the next ten working days or the employee/volunteer is not satisfied with the outcome, the matter may be forwarded to the Chair. 

Complaints or any dissatisfaction expressed by clients/visitors with respect to MSS service(s) must be taken in writing and resolved within the next ten working days by the Executive Director, or if the Executive Director is the subject of the complaint, by the Chair.  

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